Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

We do not charge any shipping costs.

Deliveries to foreign countries:

Deutschland

Für Bestellungen ab €70,00 Bestellwert berechnen wir innerhalb Deutschlands keine Versandkosten - Für Bestellungen unter €70,00 berechnen wir € 5,00 (inkl. MwSt) Versandkosten.

Niederlande, Belgien, Luxemburg, Dänemark und Österreich

Für Bestellungen aus diesen Ländern berechnen wir ab €80,00 Bestellwert keine Versandkosten - Für Bestellungen unter €80,00 berechnen wir €7,00 (inkl. MwSt) Versandkosten.

England, Frankreich, Schweden und Finland

Für Bestellungen aus diesen Ländern richten sich die Versandkosten nach Gewicht. Die Kosten für den Versand sind wie folgt gestaffelt:
- Bestellungen mit einem Gewicht bis 5kg berechnen wir € 13,00 (inkl. MwSt)
- Bestellungen mit einem Gewicht bis 10kg berechnen wir € 16,00 (inkl. MwSt)
- Bestellungen mit einem Gewicht bis 20kg berechnen wir € 20,00 (inkl. MwSt)
- Bestellungen mit einem Gewicht bis 30kg berechnen wir € 23,00 (inkl. MwSt)

Die Versandkosten für alle übrigen Länder gibt es auf Anfrage

Bestellungen ausserhalb der EU liefern wir in der Regel mit der Niederländischen Post (TNT).
Der Versandkatalog wird ohne Versandkosten verschickt!


Delivery of download items:
 
Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs.


The customers can download the Download items via a link shared through email.
This email is sent with the access data for the Download within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).


The customers can download the Download items in their customer accounts.
This Download is provided within 24 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).
The customers are also informed about the provision via email.


Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 5 days, for deliveries abroad within 5 - 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Terms of payment

For domestic deliveries (Germany) the following payment options are available:

Payment in cash at the time of collection
-  Prepayment via transfer
Payment via direct debit (automatic debit transfer)
Payment via SEPA direct debit
Payment via SEPA corporate direct debit
Payment via credit card
Payment via PayPal Express
-  Multisafepay


In case of deliveries to a foreign country, you have the following payment options:

-  Payment in cash at the time of collection
-  Prepayment via transfer
Payment via PayPal Express
IDEAL


Further details on payment

 

In case of payment via direct debit (automatic debit transfer), you revocably authorise us to collect the invoice amount from the specified account.

The automatic debit transfer process takes place in conjunction with the shipping of the goods.
If payment is to be made via an SEPA base debit note or an SEPA corporate debit note, you authorise us to collect the billing amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit collection. Please ensure that the account in question possesses sufficient covering funds on the due date.

If payment is made using a credit card, your credit card account is debited in conjunction with the shipping of the goods.

Our bank account:

Empfänger: ProBär GmbH
IBAN: DE64401640240134111400 BIC/SWIFT: GENODEM1GRN


In case of questions, please contact us at the contact details mentioned in the Legal Notice.